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Development of Reception Robot for Airport Guidance

Article of Honda R&D Technical Review Vol.33 No.1

Summary

We proposed a novel guide robot system that uses robots to provide guidance at Narita International Airport. The system implements the guidance through collaboration between robots having two different service roles: a reception role and a guide role. The reception robot greets guests, shows the route to a destination identified by a guest through voice and touch-screen input, and, by means of the Guide Robot Management System, communicates the destination to the guide robot. As this reception robot was developed, the concept of “Compass to Accompany” in the guide robot system was implemented through the functions of universal design (multilingual support and height adjustment), impasse-free dialogue (voice recognition and dialogue engine), and natural responses from the robot (motion, sound, and display). In user evaluations, 80% of survey participants indicated that they would like to try using the system if it becomes available at an airport.

Reference

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Author (organization or company)

Junya ONISHI(Life Creation Center)、Ayako MASUDA(Life Creation Center)、Chihiro OBAYASHI(Life Creation Center)、Yuichi KAWASAKI(Life Creation Center)、Yuki TAKEBE(Life Creation Center)

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